Rethinking banking: Service over sparkle - Stanton Lesch, Senior Lecturer - School of Financial Services
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In a hyper-competitive financial services sector, what really earns customer loyalty- flashy perks or getting the fundamentals right with truly personalised service?
As the lines begin to blur in the sector, banking professionals are being pushed into new roles. But are today's graduates ready to step up as tomorrow’s trusted, ethical advisors? And what will it take to prepare them?
In this episode, Stanton Lesch, Senior Lecturer at Milpark’s School of Financial Services, unpacks what success looks like, from mastering the basics to building client trust in a fast-evolving industry."
As the lines begin to blur in the sector, banking professionals are being pushed into new roles. But are today's graduates ready to step up as tomorrow’s trusted, ethical advisors? And what will it take to prepare them?
In this episode, Stanton Lesch, Senior Lecturer at Milpark’s School of Financial Services, unpacks what success looks like, from mastering the basics to building client trust in a fast-evolving industry."
