Consumer Hacks with Wendy Knowler
Know your rights as a consumer. ECR’s Consumer Watchdog, Wendy Knowler, is giving us daily consumer tips to help empower you as a consumer. Here are the latest Consumer Hacks with Wendy Knowler.
How well do you know your rights as an online shopper?
Here’s Janet’s question to me: “I bought a pair of trainers on an online sale about 5 days ago. On delivery day I tried on and them to be too tight across my foot. I have been told I can’t return them because they were a sale item. I'm very…
Aquafresh changed Its formula — and hoped you wouldn't notice
When companies want you to know they've improved a product, they shout it on the front of the pack. When they'd rather you didn't notice, they quietly adjust the ingredients list. Haleon chose the stealthy route with Aquafresh, reformulating it from October last year with no front-of-pack disclosure whatsoever. The…
Read the fine print on bank fuel rewards — they're not automatic
Not all bank rewards programmes deliver what their advertising implies. Banking customers have to read the fine print if they want to get higher rewards on fuel spend. Many programmes require you to opt in, meet minimum spend thresholds, or pay with a specific card at specific fuel stations. Simply…
Bought something online and the retailer has vanished? Here's what to do
An online retailer called Online Car Parts allegedly ignored the Consumer Goods and Services Ombud, moved premises, and left consumers with incorrect parts or no refunds. This case is a textbook warning about buying from unfamiliar online retailers. Before purchasing from any online store you don't recognise, Google the business…
Airline damaged your bag? Invoke the Consumer Protection Act
Don't let airlines and their baggage handling partners fob you off with a pittance when their baggage handling partners damage your luggage. South African airlines often limit compensation using outdated international conventions, ignoring the Consumer Protection Act's protections. But the CPA entitles you to fair compensation for damaged goods -…
Are your valuables actually insured?
Wendy Knowler unpacks the insurance blind spots many South Africans overlook. From smartphones and laptops to prescription glasses and solar installations, she explains why standard home contents cover may not protect your valuables outside the home — and what consumers should review before discovering costly gaps during a claim.
Think twice before filling up with cheap diesel
Wendy Knowler warns motorists about contaminated diesel reportedly reaching fuel stations in KZN. With concerns over diesel being mixed with paraffin and the risk of costly engine damage, Wendy shares practical consumer advice — avoid suspiciously cheap fuel, choose trusted branded stations and always keep your fuel receipt as proof…
That “affordable" 48-month phone contract could cost you dearly
Wendy Knowler examines the rise of 48-month cellphone contracts in South Africa and the hidden costs behind lower monthly payments. With phone warranties often ending long before the contract does, consumers could face years of repayments on faulty devices. Wendy explores the risks of long-term cellphone contracts, early cancellation fees…
Did You Know? South Africans are shopping differently — here's the data
Wendy Knowler shares new South African shopping trends revealed by payment gateway STITCH. From payday spending habits and the rise of Buy Now Pay Later (BNPL) to the growing popularity of platforms like Temu and Shein, these insights reveal how consumers are shopping online and in-store in 2026.
Verify bank details before you pay - every single time
Wendy Knowler unpacks the growing threat of Business Email Compromise (BEC) fraud after a South African man lost nearly R80,000 to scammers posing as a trusted supplier. With courts placing responsibility on the payer, Wendy shares essential fraud prevention tips — including verifying banking details before making payments. Learn how…
Before signing that car deal, ask these questions
Buying a car is one of the biggest financial commitments you'll make, so go in with your eyes open. Loan terms typically run 60 to 72 months — a longer term lowers your monthly instalment but significantly increases what you repay overall. Always ask for the total repayment figure, not…
Before buying a used car, get proof of its service history
When buying a used car, service history isn't just a nice-to-have - it can make or break a warranty claim. Durk bought a Nissan Qashqai with an extended warranty and over time paid R21,000 in premiums, only to have his claim rejected because the previous owner had missed the very…
Your “available" balance is the one that counts
Fezile had money in his Capitec account - or so he thought. On three occasions since last August, his Telkom debit order went unmet, costing him bank fees, Telkom penalty fees, and a dent in his credit record. When I took up his case with Capitec, the bank explained the…
Beware "Quishing" — the QR code scam you don't see coming
Scammers are banking on the fact that while you've been trained to distrust links, you're far less suspicious of QR codes – we are used to scanning them without a second thought. The latest form of bank scam is "quishing" — fake QR codes sent via email or messaging apps…
Five questions to ask before you sign any insurance policy
In South Africa, fully understanding your insurance policy isn't just good sense — it's your legal right. So, to avoid heartbreak at claim stage, ask these five questions before signing: 1.What exactly am I covered for? 2. What is excluded? Read carefully, because exclusions are often buried in technical language…
Stop getting ripped off: The Consumer Hacks every South African needs to know
Wendy Knowler is back with the kind of advice your wallet has been waiting for. Keep your receipts, check what your cellphone insurance actually covers, know what to say when telemarketers call and yes, you can get that bottle deposit back in cash. Small things. Big difference.
What brands, banks & scammers hope you never find out
Wendy Knowler breaks down the things brands, banks, and scammers are counting on you not knowing — from new labeling rules that expose what's really in your food, to the cancellation clause that could cost you your entire wedding deposit, to the sophisticated scams now targeting everyday South Africans. Knowledge…
The hidden risks in your home, car and wallet
From toxic cookware to exploding airbags, Wendy Knowler breaks down the everyday risks most people never see coming. This one's worth your time.
This mistake could void your warranty instantly
Wendy Knowler unpacks five costly consumer mistakes to avoid. From how buying through third-party sellers can jeopardise your warranty to why purchasing a car entirely online is risky. She also explains the truth about voucher validity, your rights when a lay-by goes wrong, and an important vehicle recall affecting Land…
Before you buy that property listen to this
Wendy Knowler unpacks five critical consumer lessons that could save you money and stress. From why skipping a home inspection can cost you dearly to the importance of cancelling accounts in writing. She also explores the truth behind diamond pricing, your legal right to return online purchases, even on sale,…