#062 Is customer loyalty a mirage? — Michael Renzon

Do you truly understand your customers? How seamlessly and effectively are you integrating customer feedback into your operations and strategy? Are you measuring success in CX?

My guest on this week’s show is Michael Renzon. Mike is the CEO & co-Founder of inQuba which is a Customer Journey Management SaaS platform.

Mike has built multiple successful internet, technology, content and Customer Experience. He is an Endeavor Entrepreneur, and honestly one of the most intriguing minds I’ve ever had the pleasure of engaging.

I first met Mike on a ski trip with mates over a decade ago and was struck immediately by his monk-like disposition. He doesn’t speak often, but when he does he has a deeply thoughtful, zen-like impact on the room.

We’ve since collaborated on conferences and shared many deep conversations about work and life so it was only a matter of time before I convinced him to be on the show.

In this episode, we talk about customer experience, how thinking in the field of CX has evolved, and where we can expect it to go in future.
18 Oct 2023 English South Africa Management · Personal Journals

Other recent episodes

#063 Firing up the gig economy one person at a time — Aasiyah Adams

Aasiyah Adams is the inspirational founder of Abaguquli4IR and called herself the Gig Economy Driver. What does that mean? Well, few people are more passionate about equipping the unemployed, small and informal business owners and traders, and aspirant entrepreneurs with a platform to accelerate or incubate their businesses or ideas…
1 Dec 2023 41 min

#060 Unlocking the eSports goldmine — Barry Louzada

Do the names League of Legends, Counter-Strike, Dota, Fortnite, and Call of Duty mean anything to you? If not, you could be missing out on something massive. The global esports market was valued at $1.39 billion in 2022 and is projected to reach $3.96 billion in 2023. The global esports…
31 Aug 2023 48 min

#058 The world according to Zarp — Simon Dingle

2022 was a significant year in the world of crypto, the collapse of FTX being a watershed moment. But what does this mean for Bitcoin and crypto in general? Has anything changed? Could it be that all the negative press and naysaying is actually good for decentralised finance? I ask…
20 Jan 2023 41 min