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Hello and welcome |
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to Standard Bank CIB
Why She Leads podcast, |
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and I'm so pleased to be having a |
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series of conversations with some of the most |
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inspiring women dealmakers. |
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We're going to be finding out |
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what it takes to get into the investment
banking space, |
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the obstacles these women
have had to overcome, and |
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whether or not they find that elusive balance |
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between their personal and professional lives. |
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These women are changing the face
of banking |
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and inspiring generations
that come after them. |
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Joining me today is the Executive Head
of Public Sector and Infrastructure. |
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A wife, a mom, a powerhouse, |
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Zen Dlamini,
thank you so much for your time today. |
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Thank you. |
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What would you say to your 18-year
old self now? |
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The 18 year Zen, |
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I'd say to Zen, you've got it. |
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You have all it takes |
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to take on anything
and everything that you dream of. |
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The sky's the limit. |
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Just go out there, grab it. |
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Believe in yourself. |
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Never, ever doubt yourself
and focus on everything |
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that you put your mind...
set your mind on. |
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So if we're looking at where you are now
and the position that you occupy, |
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can you just give me some insight
into how you got there, especially |
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for someone who's watching, who thinks
this is a difficult space to break into? |
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I wouldn't say obstacles. |
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I don't call obstacles, obstacles. |
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I call them tests. |
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You know, you have to think about
things in a positive way. |
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So banking,
banking is quite broad. |
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It's split into various segments. |
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You've got your retail banking,
you've got business banking, |
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and then you've got CIB,
which is the most desirable for everyone. |
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I know that a lot of people have tried
to get into Corporate Investment Banking, |
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but it's just been an uphill battle. |
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However, back to my statement, |
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you know, if you want something so bad |
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and you put your mind on it and you focus,
you will get it. |
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There are other various considerations |
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that you need to take into account. |
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You first need to understand the space
you want to get into, |
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and you need to connect with the people
that are in that space |
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to make sure that this is exactly
what you are looking for. |
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So you can't just say, I want to be
in Corporate and Investment Banking. |
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You need to understand
what CIB stands for. |
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You need to understand the value
proposition because CIB is big as well. |
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It’s got various segments within itself
and you need to know |
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where you need to land
because you could be in a product area, |
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you could be in risk,
you could be in the support areas |
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or you could be frontline where I am
and do the most, |
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you know, like you bring the bacon home,
you changing things, |
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you’re changing the face,
and you bring in everyone together. |
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So it's really about knowing what you want |
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and understanding what you're going for
and connecting with the relevant people |
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and making sure that you find the right
sponsors for yourself as well. |
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Who's done that for you? |
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That said to you, you're a diamond, |
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you can do this, let's go. |
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A lot of people have done
that, Alan has done that |
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for me. |
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Bill Blackie, who's the CEO at BCB, |
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has done that for me. |
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Kenny has done that. |
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I'm thinking
just outside of our space, |
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like various other women have done that |
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for me, |
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and my husband, and my husband tells me, |
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you know, and I actually think
I don't believe in myself anymore. |
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He says, yoh!
My gold, never. |
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You know, you are the best thing ever
the world has ever seen, you know. |
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So when I go to bed,
I could have, like, |
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a lousy, lousy day,
you know, like when I get home, |
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I know that
I actually do have this sounding board. |
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I have someone that will say to me,
you, |
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you are the best. |
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When I wake up in the morning. |
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Hello. You are the best.
Remember that. |
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You know, and I walk tall because of
the support, you know, and I'm grateful, |
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and I always talk about gratitude for me, |
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I have gratitude, you know,
and I always talk about waves of abundance, |
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you know, like I use affirmations,
you know, |
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like one of my affirmations
this year was like waves of abundance. |
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And in another month
it was like a gratitude |
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because I remember to count my blessings. |
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So, yes, I've had a number of people
actually remind me |
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that this is your worth,
you know, like you're doing great. |
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You spoke about having people
who know more than you, |
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having people who can guide you. |
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What's the importance of a mentor,
especially if you're navigating the space |
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that seems quite overwhelming
or challenging to get into and thrive? |
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Yeah, you've |
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got mentors and you've got sponsors, |
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so some find you, some you find. |
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To have a mentor |
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means that you've got a sounding board, |
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means that you have like a professor,
for lack of a better word, |
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outside of varsity
or teacher at school. |
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To have a mentor means that you have
someone that will tell you |
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when things are not going so well
and you believe that, |
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I've reached the end of the road, |
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and then they remind you that, remember,
you have a personal positioning |
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and you have to stick
to your personal positioning. |
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When changes come,
they should not derail you. |
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You know, you need to take them,
accept them with an open mind |
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and with an open heart and a clear mind, |
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trusting that every step that you take |
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is actually your true path, |
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and your purpose. |
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So they remind you of that. |
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So there'll be changes. |
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You go into a corporate space, |
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you are employed by this boss,
and the boss leaves or they get promoted |
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and then a new boss comes in and they are
not exactly what you signed up for, |
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but you didn't sign up for it
because you signed up for the role, |
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you signed up for the franchise
and you cannot be derailed |
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because this is something that you need
to move on to the next level. |
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And when you sit with your mentor, |
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these are some of the things
that they help you with to say, |
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stick it out. |
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You know, maybe you could help, you know,
because the new boss is coming to your |
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space as well. |
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What are the things that you're going
to do to help them, you know? |
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And give them that comfort and then
so that they understand that we are a team |
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because they need to feel like
they are part of their team as well. |
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The mentor will help you with that,
you know, |
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because they've got the expertise,
they've got the experience, |
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and then they understand you. |
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And when you're feeling down and out,
you can pick up the phone like |
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at 12 o’clock at night, I’ll phone my mentor
and say, “Hey, It's not happening, Baba!” |
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And he says, “Yes, it is happening.” |
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Reach within you Zen, inside. |
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and you've got the answers because
they're not giving you all the answers, |
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they’re just guiding you.
They're helping you, |
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and then when you off-ramp,
they'll take you back to the freeway. |
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You've spoken about Alan Mukoki |
08:00
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and the role that he's played in
guiding you in your career, |
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so I’d like to play you
something from him. |
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Hi, there’s a lot to say about Zen |
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first and foremost, Zen
you’ve a special character. |
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without any doubt, works very hard |
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gets things done, |
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aggressive,
but in a nice, polite, respectful |
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kind way, full of humour all the time. |
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Takes care of people,
laughs a lot in terms of |
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creating a very positive environment
when it comes to working with people. |
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So I ran into Zen
and I think that we worked together |
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various stages of our careers
throughout the years, |
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and I think at some stage
we were all together at Nedbank. |
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and I think that she was the relationship |
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person manager reporting to a regional guy |
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who used to report to a senior guy
who used to report to me, |
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and I'm making that statement,
because one Saturday evening |
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after 10 p.m., I'm receiving this call
from Zen. Alan, Alan what's going on? |
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Zen why are you calling me so late at night,
she didn't care about jumping |
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all these people
that she used to report to. |
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She came straight to me to say, Hey,
I understand that my application |
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went through and you're the one that
we are waiting for, who’s signature we’re waiting for. |
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And I really,
really need to get a decision. |
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I said, Zen
do you see what time it is now? |
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It's after 10 p.m. on a Saturday. |
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What kind of client is this |
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Who’s calling you after 10 p.m.? |
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She says Alan you’re not going to understand. |
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I really, really, really need to get an answer. |
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And she was really doing
it with a lot of respect and kindness |
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and obviously apologised
for calling me on a Saturday evening. |
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Be that as it may, obviously,
I checked my information |
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and I actually signed off
on the transaction, |
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and I think that from then on I knew that
Zen was always going to do well. |
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She was always going to push
for customer service, but she would do it |
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with a level of diligence
due to her skill and care |
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and do it in a way in which she didn't
necessarily, you know, |
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create conflict or a bad environment
in terms of the world of work. |
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You know, I think that she has huge doses
of emotional |
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intelligence takes care of
people and cares a lot about people, |
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while she's very pushy,
but she's able to push in a way |
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that is a soft power type thing
and take care of the business. |
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and I knew Zen
was always going to do well. |
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And throughout that period
when we were all together at Nedbank, |
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she was always showing up amongst
all the top performers, |
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you know, the people who get the awards
and the reward would be to go overseas. |
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and Zen was always there, and I knew
that Zen was always going to do well. |
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So wishing Zen the best of luck. |
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and whatever she touches, I know
that she will do exceptionally well. |
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Thank you. |
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Oh, Alan. |
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He knows me. |
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Ha, ha, ha! |
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You want that deal, you get the deal, |
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and I'm sure Sim can attest to that. |
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I'm sure the board |
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can attest to that, you know, |
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because it's for me, it's |
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it's always about |
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making that impact. |
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I look after public sector |
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and public sector is |
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the most exciting |
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and scary portfolio for obvious reasons. |
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I mean, you think about |
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the Zondo Commission,
the Mpati Commission, |
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everything that has happened
in the public sector space, |
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you think about SAA, we were
the main bankers for SAA, by the way, |
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and when I took over the role of |
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Executive
and I was assigned this portfolio, |
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how I moved into that space
Nzinga, let me just say |
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I had said that I'm bored from product, |
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you know, I wanted
something quite exciting |
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quite different, because I always referred
to myself as an octopus. |
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I've got eight limbs, |
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and I want each limb to work, |
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and when three, four, five,
are not working, |
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I feel very paralyzed
and I cannot be paralyzed, |
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of course,
this is Zen, I have to be out there. |
12:08
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And I said, I'm
looking for something quite different, |
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and I think I'll do it in client coverage |
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because you can be an octopus. |
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And then when you reflect back
and then you look at some of the things |
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that you've done, some of the things
that looked very impossible |
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and you've delivered on, |
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you realise that it's
not so much of an effort it’s the ability |
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to put people together
and to change, to change the narrative. |
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When you speaking
about changing the narrative, |
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when you walk into rooms now, boardrooms,
people listen to you |
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because you occupy a powerful position,
you have a powerful disposition. |
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It wasn't always like that, though,
I imagine in your career, |
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how did you make sure in your early days |
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that your voice was heard
even when people didn't want to hear it? |
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So I liked your first question, |
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when you asked me about
what would I say to an 18 year old Zen? |
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It's really about |
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being authentic and having conviction, |
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but you have to understand
what you're talking about, |
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you know, you have to appraise yourself
of the environment that you are in, |
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if you're operating in specific industries, |
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you need to understand your industries. |
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And I'm going to digress a little bit, |
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you know, |
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you know, men have a tendency |
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of knowing what to say to exclude women, |
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and, you know,
you could be sitting in a setting |
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could be an event, like an intimate event, |
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and then they think, hah,
okay, let's have a man conversation, |
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then they start talking about soccer, |
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you start talking to them |
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about their story and what they thought
yah, we will protect our space. |
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And then you walk in there
and then you talk about it in such a way |
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that they’re thinking,
is she a woman is she really a woman? |
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Yes, of course!
and then I've got my blonde hair, |
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you don't need to ask those questions, |
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but you need to be able to switch across, |
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you know, you need to be able
to hold conversations |
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like proper conversations, you know.
So conversations are not just about |
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your hair, |
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or about the style, what you wear,
conversations are real, Nzinga, |
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you know, like,
what is the world going through? |
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you know, you need to understand
what is the value that you |
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bring in. |
14:28
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So for me, I’ve been lucky enough |
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you know to spend time with boys
and to understand |
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what is it
that matters, you know, |
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to boys. |
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And then we look at the girls
and I’m like, mmm! she’s not caring enough, |
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or, mmm! |
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I think she's smart, oh, she's tall, okay, |
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she's too short, you know,
and they start thinking, okay, fine, |
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she's a part of us, you know,
and they look at me like that. |
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But in business, you really need
to understand your subjects. |
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You know, like the disciplines
that you deal with, |
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so that when you walk in |
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and there is a debate
about the discipline, |
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you dominate and you lead. |
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And you have conviction. |
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You know, like you have to have conviction
because you've done your research, |
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you've covered everything, and then
you can talk to that, you know, in detail. |
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So when you start doing that, |
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it's not |
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necessarily a tag, but they’ll know...
you know, most of my male colleagues |
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would say, |
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she knows her s..t. |
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But what they actually mean is,
she has that value to add. |
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You know, they will call me. |
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What are your thoughts on this? |
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You know, not necessarily
just in government. |
15:42
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So you make a difference, you know, by
bringing in the value and being authentic |
15:49
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and having conviction,
so authentic, your conviction |
15:53
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and, you know, your discipline
and you can go into any boardroom |
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because you're going to discuss
what you understand very well. |
16:00
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You can talk about the value chain,
you can talk about options, alternatives |
16:04
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and you are open to any other idea. |
16:08
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It's not just about
what you bring on board, |
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but when someone brings in
something that is different, |
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you actually leverage that
and you bring it in. |
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That's how you actually open up the space. |
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And I've had to build that,
you know, over time, |
16:23
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leveraging the likes of your
your Alan, |
16:26
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leveraging various other ladies. |
16:30
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I've learned over time that actually it's
about knowing what you're talking about |
16:35
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because it gives you that title of she's, |
16:39
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she's an expert. |
16:46
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There's a story, |
16:47
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Yeah. |
16:47
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About when you were starting your career, |
16:50
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you in a boardroom, |
16:51
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Ha, ha, ha! |
16:53
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you don’t have to say where |
16:55
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people aren’t listening to you. |
16:56
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Yes, |
16:57
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ha,ha,ha... |
16:58
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What do you do? |
16:59
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So I was... |
17:03
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I was thirty two, |
17:04
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I had just been given the Regional head role,
which is quite big. |
17:09
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and I said in the provincial |
17:14
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and advisory board in one of the |
17:18
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big corporates I worked for,
and in that board |
17:22
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I was, I was the youngest |
17:25
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and I was the only black female, |
17:29
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but there was another black female
who was a professor at a varsity, |
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and so there was just
two of us in a boardroom, |
17:37
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and I've got my board pack, |
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and then I go through my board pack and
I would need to talk to my contribution, |
17:43
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but came into the boardroom,
the board meeting and |
17:49
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they got into a section
that I needed to contribute to, but |
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Chair was never going to see my hand. |
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Then I put my hand up,
Chair was not seeing my hand |
18:00
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and I thought, I need to share this. |
18:04
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It's very important, and |
18:07
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towards the end I actually stood up
and apologised for standing up and I said, |
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I'm not sure if I'm too short for Chair,
not to see me |
18:18
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or maybe I should be on the table
so the Chair could see me. |
18:24
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But I really, really have a burning issue
that I need to put on the table. |
18:29
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It changed everything, you know, like,
I remember |
18:32
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like I'd get into the board meeting
Chair would ask, |
18:35
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“Zen, what are your thoughts on this?” |
18:36
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Ha, ha, ha!
“What are your thoughts on this?” |
18:39
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So I gave myself a voice |
18:42
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because it felt like you are in the space,
but you don't have a voice. |
18:47
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And now you're doing that |
18:48
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for women who are coming after you. |
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You are making sure
that they have a voice, they are heard, |
18:57
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and they don't have to threaten
the Chair, |
18:59
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Ha, ha, ha! |
19:00
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and stand on a table. |
19:02
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Yah, so sometimes when you look at people's
personalities, they... |
19:09
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some women,
some young women that I mentored, |
19:11
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have got strong personalities
and I've picked on them, |
19:15
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you know, specifically
because they have so much to offer. |
19:18
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So we can miss out
because of a strong personality |
19:22
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that a lot of people
would want to walk away from. |
19:25
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So I'm able to come in, I’m able to rein in |
19:30
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and just guide the process. |
19:33
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But also, my biggest thing is the impact, |
19:37
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you know, like I always say, |
19:39
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like Julius Nyerere,
you know, when he was asked, how do you |
19:44
|
see proper leadership? |
19:46
|
like, how can you actually say
that you’ve been a great leader, what is it? |
19:49
|
What are the things that make you see
that you've been a great leader? |
19:52
|
And his response was |
19:56
|
‘The leadership that comes after you, |
19:58
|
does better than what you've done,
and the one that comes |
20:02
|
after the leadership
that you were responsible for, |
20:05
|
they just excel’. |
20:06
|
So for me, it's our time, but, |
20:10
|
the people that we give,
that we hand the baton over to |
20:13
|
must do exceptionally better
than what we've done, you know, |
20:17
|
like Mama Charlotte Maxeke,
Lillian Ngoyi, they've paved the way, |
20:22
|
they've done all the great things,
and for us |
20:25
|
but you have to be contemporary, relevant,
and move with the times |
20:29
|
and acknowledge your male counterparts |
20:31
|
because they can’t be
confused about what is happening. |
20:33
|
They must be part and parcel of this. |
20:35
|
So that's exactly what I love doing. |
20:38
|
Well, one of your mentees
Nompilo Mtshali, |
20:42
|
has a message for you,
and I'd like to play that as well. |
20:45
|
Zen you have |
20:46
|
encouraged me to be an authentic leader. |
20:50
|
One of my favourite characteristics
about you is how authentic you are. |
20:55
|
I can bump into you on a Monday morning
for a coffee catch up, |
21:00
|
or see you walking
with the most senior person in the bank |
21:05
|
or a graduate
that just joined the bank yesterday. |
21:09
|
You are authentic. |
21:10
|
You are yourself through and through. |
21:13
|
I remember when we first started
our mentor, mentee relationship, |
21:18
|
you always encouraged me to show up
as Nompilo |
21:21
|
the best version of myself. |
21:24
|
You encourage all those around you |
21:27
|
to show up
as the best versions of themselves. |
21:31
|
Furthermore,
you are a leader that leads with kindness, |
21:36
|
yet you possess so much strength. |
21:39
|
I can pinpoint a number of instances |
21:42
|
where you've coached
me, coached me with so much kindness, |
21:46
|
coached me with so much grace. |
21:49
|
We need leaders in the workplace |
21:52
|
that act with kindness
that are human first. |
21:56
|
So I want to thank you for inspiring me
to be an authentic leader. |
22:02
|
That is kind, but a leader that
possesses so much strength. |
22:07
|
Oh, wow! |
22:08
|
Beautiful.
It's lovely hey. |
22:11
|
One of the most amazing, |
22:17
|
humble |
22:18
|
and kind individuals |
22:22
|
that I've come across |
22:25
|
the utmost respect. |
22:27
|
You know, she has a Ph.D. |
22:28
|
You know, she has a Ph.D. |
22:30
|
She used to be a lecturer
at Wits Business School |
22:34
|
and she moved from that space
to join banking. |
22:37
|
And she just became like, |
22:41
|
someone like that is quite junior, |
22:43
|
she thought that |
22:45
|
maybe I need to start |
22:47
|
if she could maybe be a teller,
for that matter, that’s |
22:50
|
how she is thinking |
22:52
|
because she is humble like that,
you know, like we had our engagement, |
22:57
|
we had our sessions
I picked up that, oh, wow, this is a diamond. |
23:02
|
Like proper diamond. |
23:05
|
It's not even a rough diamond for that matter. |
23:07
|
You know, it's just a diamond
that's lying there, |
23:09
|
just need to polish it. |
23:11
|
I always say |
23:12
|
a girl has to have various tribes,
you know, like as |
23:16
|
as a girl |
23:16
|
as a woman, you need to have at least
a minimum of three tribes. |
23:21
|
The first tribe
is the people that you grew up with. |
23:26
|
It could be the people
you went to school with. |
23:29
|
And the second tribe, it's |
23:31
|
it's the people you work with, |
23:33
|
you know, like the ladies
that you can connect with. |
23:36
|
Tribe means that you've got people
that you can connect with quite well. |
23:40
|
So from school you've got a lot of people,
but you can only connect |
23:44
|
with specific people
that understand you, that support you. |
23:48
|
And a tribe means
these are the people that support you. |
23:51
|
These are the people
that will tell you that, |
23:54
|
Oh, it's not going so right for you. |
23:56
|
And the same applies when you
get to a work or a corporate space. |
24:01
|
You need to have that tribe as well. |
24:03
|
And then the third,
this is the minimum, by the way. |
24:06
|
And then the third is the leadership. |
24:08
|
You know, the woman leaders,
you know, the people that you can look up to, |
24:12
|
the people that you can leverage, |
24:14
|
the people
that will tell you the honest truth |
24:17
|
without actually blinking, you know,
because you are learning from them. |
24:22
|
So I believe that, I've been... |
24:25
|
I've sustained myself
through having tribes. |
24:28
|
I have five tribes. |
24:29
|
Okay, what are the other two? |
24:31
|
There are two fun tribes, |
24:34
|
and obviously, the fun tribes, |
24:38
|
it means that you actually have
to let go of everything and, |
24:42
|
be you and enjoy yourself. |
24:44
|
And the other tribe is |
24:47
|
the one that guides
you like in terms of academics, |
24:50
|
like you sit, you talk about the world,
you talk about the geopolitics, |
24:55
|
you talk about where countries are going, |
24:58
|
you talk about the future,
you talk about |
25:00
|
everything that makes sense. |
25:02
|
That is a serious tribe, |
25:04
|
and for me, you have that serious tribe, |
25:06
|
and that's why I part the two. |
25:08
|
You've got that serious tribe,
then you've got that fun tribe. |
25:10
|
When I sit with my serious tribe, |
25:12
|
I have to make sure that
I connect with my fun tribe, |
25:15
|
just to stabilise things,
because it is serious. |
25:18
|
You know what
we're going through, globally, |
25:20
|
there's a lot that's going on. |
25:21
|
But you need to remember
so that you can play. |
25:25
|
You’ve spoken about the support
that your husband |
25:29
|
has given you,
not just in your career now, |
25:33
|
from when you were a young mom |
25:36
|
trying to figure out what was happening. |
25:39
|
Just take me through that. |
25:40
|
And then when you're doing these high
pressure, massive deals, |
25:44
|
the importance of that support. |
25:46
|
Yeah, a family,
very strong on family, he believes that |
25:51
|
everyone should have a family |
25:53
|
and his whole is family, |
25:56
|
his kids, myself. |
25:58
|
And yes, we have the extras, but me |
26:01
|
and the kids are his world, |
26:04
|
and supported me as I was studying |
26:08
|
because I was doing it as a mother
and as a wife. |
26:12
|
I would come back, |
26:13
|
I remember studying analytical techniques,
you know, like you call it statistics, |
26:17
|
and it was like shaking me. |
26:20
|
So I'd sit with him and this is... |
26:23
|
Okay, fine, explain to me where your challenged, |
26:25
|
and I'll take him through
like a specific area, like maybe |
26:29
|
distribution or calculus,
and then he'll sit me down and actually |
26:34
|
take me through,
like, specific pointers to look out for. |
26:38
|
And when I was writing
exams, he'd come and, |
26:40
|
like the biggest cheerleader
for me, biggest, biggest cheerleader. |
26:44
|
So he's been there, |
26:45
|
when I'm working on a deal,
I get home, I'll be like, tense, |
26:50
|
you know, I'm sitting there,
he says, “Don’t talk to Nene”, |
26:52
|
they call me Nene, |
26:53
|
“Don’t talk to Nene”, |
26:55
|
“It's hectic like
let's give her some space”. |
26:58
|
He will give me space. |
26:59
|
And like,
when I'm losing it, I'll ask him. |
27:01
|
“So what do you think? |
27:03
|
Should I argue this?” |
27:05
|
“Argue you what you need to argue, |
27:06
|
If there's no need to argue,
trust the process it will happen”, so, |
27:10
|
he has actually given me support
like in that space, |
27:14
|
even with family,
you know, like my siblings. |
27:16
|
He said, “No, you're a baby, |
27:19
|
Yeah, you're the baby”, |
27:20
|
allow the sister to be the sister, |
27:22
|
so I'll be the baby. |
27:23
|
And yeah, amazing, amazing. |
27:26
|
Zen Dlamini, |
27:26
|
thank you so much for your time on
Why She Leads. |
27:29
|
It's been such an incredible privilege
learning from the lessons |
27:34
|
that you have learned
as you progressed in your journey |
27:36
|
as you've climbed the corporate ladder. |
27:38
|
Thank you so much for being so generous
with your time |
27:40
|
and the lessons that you’ve learned.
Really, really appreciate it. |
27:43
|
Thank you Nzinga,
and thank you, gorgeous African woman. |
27:47
|
It's been an absolute pleasure
talking to you. |
27:49
|
And yeah,
just reflecting on all these things. |
27:52
|
Sometimes you forget the little things
that make a difference. |
27:56
|
So, yeah, thanks for reminding me. |
27:58
|
I feel like I got a crash course
in mentoring, |
28:01
|
from the incredible journey that you've
had and the lessons, |
28:03
|
I’m so, so grateful. Really. |
28:05
|
Thanks Nzinga,
I think you're amazing. |
28:08
|
I think you’re great, |
28:09
|
Thank you. |
28:09
|
Keep shining. |
28:10
|
Thank you, |