Moment of Clarity: 'Feedback - when received in an open minded, non defensive way - can dramatically change things.'

In this Moment of Clarity, an excerpt from Chapter 10 of The Leadership Riptide and How to Escape by author Tracey Swanepoel, Swanepoel tells the story of her approach as a consultant when working with Harmony Gold and how the listening sessions made the DNA of the famous harmony way visible.